Before we dive into the options, let’s look into the basic difference between the two:
Kitchen messages are general messages that an operator sends to the kitchen staff (e.g., Hurry up to the main counter / Check stock of all ingredients etc).
Kitchen instructions, on the other hand, are item-specific instructions that an operator sends to the chef while placing an order (e.g., Less spicy / Extra cheese / No onions etc).
Managing kitchen messages:
In order to manage kitchen messages through the Operator application, follow the steps below:
Log in to your Grafterr Operator application. On the left-hand side of the main screen, you will find the option “Kitchen Messages”.
Click on it, and the system will prompt you to select which kitchen you want to send the message to. Once the kitchen is selected, you will see two options:
Choose from a list of default pre-set kitchen messages, or
Type your own custom kitchen message in the text box provided.
After typing or selecting the message, click “Send”. The message will immediately appear on the kitchen display application for the staff to view.
Reference image from kitchen display application:
Managing kitchen instructions:
In order to manage kitchen instructions through the Operator application, follow the steps below:
From the ordering screen, begin placing an order. Under each item added to the order, you will see a “Message” option.
Click on it to add specific preparation instructions (e.g., Less oil / Serve hot / Make it mild).
Once the order is confirmed, these instructions are automatically sent along with the item details and displayed clearly on the kitchen display application under that item.
That’s it! You have successfully learned how to manage kitchen messages and kitchen instructions through the Grafterr Operator application. If you face any issues along the way, feel free to reach out to our support team.