Note that these options apply exclusively to the eat-in service type where customers dine inside the restaurant.
Changing Guest Count - When a table is first occupied, guest count, name, phone number, and other details are noted. If the number of guests changes later (e.g., two guests seated and a third joins in), the restaurant must update this count so the system reflects the correct seating capacity.
Changing Tables - Sometimes, guests may move to a different table due to preference or availability. If this change is not registered in the system, servers may deliver items to the wrong table. Updating the table number in the application avoids this confusion.
Transferring Items - In some cases, additional guests might arrive and sit at a different table, but their order was placed under the first table. Instead of re-ordering, you can transfer items from one table to another through this option.
Managing all the three options:
In order to change guests, change tables and transfer items through the Operator application, follow the steps below:
Log in to the Grafterr Operator application. Place an eat-in order (these features are only available for the eat-in service type). Once ordered, find “Orders” on the top right of the main ordering screen.
Select the order you want to edit and tap on it. On the left-hand side, you will see multiple options.
Changing the guest count -
Click on “Change Guests” and a pop up appears prompting you to enter the new guest count. Once saved, the guest count would be updated.
Changing the table -
Click on “Change Table” and you will be re-directed to the eat-in table layout screen to select a different table. You will be able to look at all the available and blocked tables. Once selected, the table would be changed and updated across other applications as well.
Transferring items -
Click on “Transfer Items” and the application will prompt you to select the table you want to transfer the items to. Select the items first that you want to send by tapping on them. Then the table. Once selected, click on “Submit”.
That’s it! You have successfully learned the process of changing guest count, changing tables, and transferring items through the Grafterr Operator application. If you face any issues along the way, feel free to reach out to our support team.