The split bill and split items options are designed to make the payment process more flexible and customer-friendly.
In many real world scenarios - such as when a group of friends dine together or when colleagues share a meal, customers prefer to split the bill equally rather than having one person pay the entire bill.
Similarly, in cases where each customer wants to pay only for the specific items they ordered, the split items option becomes very useful.
Navigating to split bill and split items options:
In order to access both the features from Grafterr Operator application, follow the steps below:
Login to the Grafterr Operator application, process an order and move to the payment screen by clicking on “Pay”.
At the bottom left corner of the payment screen, you will see the options for split bill and split items. Let’s go through each one in detail.
Managing split bill:
In order to manage the split bill option, follow the steps below:
When you choose the "Split Bill" option on the payment screen, a pop-up will appear asking you to enter the number of splits.
The minimum split allowed is 2 and the maximum is 7.
Once you select the number of splits, the system will automatically calculate and divide the total bill amount equally among the guests.
After confirming, the application will display separate guest counts (e.g., Guest 1, Guest 2, Guest 3, etc.), each showing their portion of the bill.
You can then click on an individual guest and proceed with their payment. As each guest completes their payment, the system dynamically updates the amount received and balance due.
We can also clear the entire split by clicking on “Clear Split” on the payment screen.
In order to cancel a paid split, click on the “X” at the bottom in the “Payments” section. If the customer paid by cash, you can return the amount directly. If the payment was made by card, the amount will be automatically refunded to the customer.
Managing split items:
The split items feature is slightly different and more detailed than splitting the bill equally. It is especially useful when each guest wants to pay only for the specific items they ordered.
In order to manage the split items option, follow the steps below:
Once you process an order and move to the payment screen, select “Split Items”. A pop-up will then appear prompting you to select the number of items that 'Guest 1' needs to pay for.
After making the selection and submitting, the system will generate the amount payable for that guest.
'Guest 1' can then proceed with their payment. Once it is completed, the system will prompt you again to select items for 'Guest 2'. This process continues until all items are assigned and paid for by the respective guests.
Also please note that the bill can be split for a maximum of 7, and it cannot be divided further beyond that limit.
If required, you can also edit the items assigned under a guest before confirming their payment.
Once all the item-based payments are completed, you can finish the transaction and move on to the next order.
Important notes:
Split bill and split items options only work for eat-in service types. You cannot perform them on any other services.
While a bill is being split, no other actions can be performed in the application. Even if you try to go back, the application will prompt you to first complete the pending split payments. Only once all the splits are completed, you can finish the transaction and move on to taking a new order.
That’s it! You have successfully learned how to manage split bill and split items in the Grafterr Operator application. If you face any issues along the way, feel free to reach out to our support team.