Additional charges in a restaurant are usally extra costs added to the menu prices. This can include a service charge, or a cover charge per person, or even a corkage fee if the customer brings their own wine. These charges cover services or items beyond the main meal.
Navigating to additional charges:
In order to navigate to additional charges, follow the steps below:
Login to your Grafterr Admin Panel through the Grafterr website. Once you are logged into the Admin Panel, look at the menu on the left side of the screen. Scroll down until you find the option called “Advanced Settings.”
Under this section, you will see an option called “Additional Charges.” Clicking on this option will open a list of all the additional charges that have already been created in the admin panel.
For each charge, you can change its status to either active or inactive, as well as edit or delete it based on your requirements. Click on “Add a new additional charge” in order to start creating a new one.
Creating a new additional charge:
To create a new additional charge, start by assigning a clear and descriptive name to the charge - for example, “Service charge,” “Cess charges,” or any other label that reflects its purpose.
After naming it, specify the percentage value of the charge that needs to be applied.
Next, determine where the charge should be applied. You can choose to apply it to the total bill or restrict it to specific menu items or categories.
Additionally, you can define which service types (such as dine-in, takeaway, or delivery) the charge will apply to. It is important to note that additional charges are currently applicable only on the POS system.
You will also have the option to decide whether this charge is taxable. If it is taxable, ensure the corresponding setting is enabled so that tax is calculated accordingly.
Once all the details are filled in, click the “Save” button to store your changes. The newly created additional charge will now be visible in the list, ready to be applied based on your configuration.
Refreshing the Operator application and testing the changes:
The final step is to refresh your Operator application to see it working.
Open the Operator application, go to the “Extras”, and scroll down to find "Refresh App." Then select some items and proceed with the order. On the payment page, you will see the additional charges displayed along with the item price.
That’s it! You have now successfully learnt how to create and manage additional charges through the Admin Panel. If you face any issues along the way, feel free to reach out to our support team.