Self Kiosk settings allow you to control how customers interact with your self-ordering kiosks - from service types and payment options to order flow and promotions. These settings help you customize the entire kiosk experience based on your business needs, improving efficiency and customer convenience.
Setting up and managing Self Kiosk settings:
In order to set up and manage Self Kiosk settings through the Grafterr Admin Panel, follow the steps below:
Start by logging in to your Grafterr Admin Panel through the Grafterr website. Once logged in, navigate to the left-hand menu, scroll down to the “Channels” section, and click on “Self Kiosk.”
You will see two sections: Self Kiosk settings and Collection app settings. Make sure you are working under Self Kiosk settings.
Begin by selecting the service types you want to offer on the kiosk, such as Eat In and Take Away. You can enable both or choose to keep only one active based on your business model.
Next, configure the payment modes available to customers. You can allow payments via card, pay at operator, or both. This defines how customers complete their transactions after placing an order.
You will then find the table management setup option for Eat In orders. There are three configurations available:
Not Active: Customers can directly proceed with ordering without selecting a table.
Default: Customers are prompted to enter a table number manually (e.g., Table 7).
Custom: Customers can select a serving area and then choose a table (e.g., Garden Area → G3).
Next, define when an order should be sent to the kitchen. This acts as a condition based on the payment flow. For example, if you choose card payment, the order is sent to the kitchen immediately after payment by card. If pay at operator is selected, the order will first appear in the operator application, and the operator must accept it before it is sent to the kitchen.
You can also enable promotion options on the payment screen, such as voucher management and loyalty management, allowing customers to apply promo codes or redeem loyalty points. If these are disabled, customers will not be able to use such benefits.
Next, configure operator notifications, which determine when alerts are sent to the operator application based on card payments, pay at operator orders, or both.
You can then customize the visual experience by selecting a primary color theme and adding a background image for the service selection screen (Eat In / Take Away).
The advert slots option allows you to display promotional content on the kiosk’s main screen. You can add up to three slots with images or videos (videos must be added using a YouTube embedded link).
You will also find the order collected mode toggle. When enabled, order status updates (such as order ready and completed) can only be managed through the collection application. If disabled, these status updates can also be handled directly from the operator application.
Next, enable the customer receipt email alert if you want customers to receive their receipts via email by entering their email address at the kiosk.
You can also enable baggage charges mandatory, which ensures customers must add a bag to their order and cannot skip this step.
Lastly, you have the option to collect additional customer information. When enabled, an input field will be displayed on the kiosk screen where you can define a label (such as name or note) and make it mandatory if required. You can choose to show this for one or both service types.
Once all configurations are completed, click on “Save.” After saving, make sure to refresh the self kiosk application so that all the updated settings are applied.
That’s it! You have successfully learned how to set up and manage Self Kiosk settings through the Grafterr Admin Panel. If you face any issues along the way, feel free to reach out to our support team.