A customer receipt template is a pre-designed format used to generate receipts for orders. It typically includes key details such as the restaurant name, order number, items purchased, quantity, prices, taxes, any additional charges (like baggage charges) etc.
Navigating to customer receipt template:
In order to navigate to customer receipt template, follow the steps below:
Login to your Grafterr Admin Panel through the Grafterr website. Once you are logged into the Admin Panel, look at the menu on the left side of the screen. Scroll down until you find the option called “Advanced Settings.”
Under this section, you will see an option called “Receipt / Check.” Click on it to open the receipt template page where you can manage the layout and content of your customer receipts.
Here, you can choose what information should appear on your receipts by enabling or disabling different data fields.
There are eight main areas you can edit -
One for selecting the overall receipt format, and
Seven more that display different types of information, such as business and address details, contact information, order details, promotional messages, service type information, and online order statuses.
Types of receipt formats:
Starting with receipt formats, you will notice two options at the top of the screen:
Format 1 & Format 2
These represent different layout templates for the receipt. You can toggle between them to see which style suits your business best. Once you select a format and switch it "On", you’ll immediately see the updated design on the right-hand side of the screen.
Adding business & address details:
The first data section is business & address, where you define the basic business information shown at the top of the receipt. All settings in this section are "Off" by default, but you can activate each field as needed. You can also customise the font size, colour, and apply styling like bold or underline.
The business name appears right below your logo.
The spacing after the restaurant name allows you to adjust the vertical space between your name and the next section.
Upload a restaurant logo, which will appear at the top of the receipt and reinforce your brand. If you want to show your full address, you can toggle ON fields such as address line 1, address line 2, town, country, and postcode.
Adding your contact details:
The contact section allows you to display contact details that customers might use to reach you. You can choose to show your contact number, manager's name, email, and website. Each of these fields can also be individually styled with font and formatting options.
Adding order details:
Next is the order details section, which is the most informative part of the receipt. It includes key information about what the customer ordered and how the order was processed. You can choose to include details like
Order type (e.g., dine-in, takeaway, delivery),
Bill ID / order ID, date & time of the order,
Table number, and operator name & guest count.
Customer’s name and address - especially useful for deliveries.
Special notes can be added under print kitchen message, and fields like expected time, modifier name (e.g., "extra cheese"), item and meal name, and token number for takeaways.
Further customisation includes delivery time / collection time, platform fee, payment method, tips, guest split setting, delivery charges, loyalty/gift card settings, discounts, amount due, extra charges, payment status, driver note, and miles.
All these options can be toggled 'On' or 'Off' depending on what you want your customer to see, and the live preview updates instantly to reflect your choices.
Following on, there are two message sections.
Thank you message and promotional message:
The "thank you message" allows you to add a personal note at the bottom of the receipt – for example, "Thank you for ordering with us!"
The "promotional message" can be used to share offers or discounts like "Get 10% off your next visit – show this receipt!"
These messages are useful for building customer relationships and encouraging repeat business.
Setting service type information and online order status:
The final two sections in the customer receipt settings are "Service Type Information" and "Online Order Status".
Under service type, you can choose to display whether the order was eat-In, takeaway, collection, or delivery, and you can also choose to print payment on delivery (POD) or payment on collection (POC) receipts. Only activate the types that are relevant to your business to keep the receipt clean.
Under online order status, you can show the current stage of the order, such as accepted, ready, completed, finished, or cancelled, which can be especially helpful for delivery orders and customer transparency.
Once all your settings are done and you are happy with the preview on the right side, click the "Save" button at the bottom to apply all the changes. Your customer receipts are now fully customised and ready to go!
Refreshing the Operator application and testing the changes:
The final step is to refresh your Operator application to see the updates working.
Open the Grafterr Operator application, go to the “Extras”, and scroll down to find "Refresh App." Then select a few items and complete the order. After you finish the payment, a receipt should be printed showing all the changes you made.
That’s it! You have now successfully learnt how to set up and manage your customer receipt template through the Grafterr Admin Panel. If you face any issues along the way, feel free to reach out to our support team.