Start by logging in to your Grafterr Admin Panel through the Grafterr website. Once logged in, navigate to the left-hand menu, scroll down to “Advanced Settings,” and select the “Scan & Pay” module.

Before proceeding, it is important to note that Scan & Pay works exclusively with Grafterr Pay. This feature is not supported for non-Grafterr Pay users. Additionally, you must complete your payment setup before activating this module. If your payment setup is not completed, please finish that first and then continue with this guide.

Once you enter the module, you will see two options: Scan & Pay and Scan & Tip. For this guide, we will focus only on Scan & Pay. Begin by enabling the Scan & Pay toggle, as this is required to activate the functionality.

The first step is to select where you want Scan & Pay to be available. Under the “Use Scan & Pay on” section, you can choose one or more applications based on your business needs:

Only the selected applications will have access to Scan & Pay, giving you flexibility to control where the feature is used.

Next, you can configure tipping options for customers. You can add up to six tipping choices that will appear during payment. These can be set as:

You can choose either one type or a combination of both. You also have the option to set a default tip, which will be pre-selected for the customer during checkout.

Another useful feature is the ability to collect customer reviews after payment. You can add a review link (such as your Google Reviews page or website), and once the payment is completed, customers will be automatically prompted to leave a review. This helps you gather feedback and improve your online presence.

Once all configurations are completed, click on “Save” to apply the settings.

With Scan & Pay enabled, your business can offer a faster and more seamless payment experience while improving operational efficiency and customer satisfaction.

Open the Operator application, go to the “Extras” section, and scroll down to find "Refresh App."

Once refreshed, navigate to the "Settings" again and scroll down to find the “Scan & Pay Settings.” This section allows you to enable or disable the Scan & Pay option on the payment screen.

Once the Scan & Pay is enabled and on the payment screen, you can pay through two options -

Click on "Generate" and once the QR code is generated, you can either hand over the receipt to the customer with the QR code printed on it or allow the customer to scan the code directly to complete the payment.

Note that the generated QR code is valid for a maximum of 10 minutes. If the customer fails to complete the payment within this window, a new QR code must be generated. For partial payments, additional QR codes can be created for the remaining amount.

Customers can then tap on the link to access the payment page and complete the transaction. Once the QR code is scanned and the payment link is accessed, customers can complete their payments using their preferred methods. The system sends an instant notification to the operator, driver, or kiosk upon successful payment, enabling immediate order closure or confirmation.