The countdown timer for approaching orders applies specifically for pre-orders. This feature helps the kitchen team prepare in advance by visually indicating how close a pre-order is to its scheduled preparation time.
When enabled, a countdown timer appears on pre-orders as they approach the defined preparation threshold, allowing chefs to anticipate upcoming orders and plan their workflow efficiently.
On the other hand, elapsed time for delayed orders is applicable only to ASAP (immediate) orders. This feature tracks how long an order has been waiting once it crosses the expected preparation time.
When an order exceeds this time, an elapsed timer starts displaying, helping the kitchen staff quickly identify delayed orders and take corrective action to avoid service delays.
Managing countdown timer and elapsed time options:
In order to manage countdown timer for approaching orders and elapsed time for delayed orders in the Grafterr Kitchen display application, follow the steps below:
Start by opening the application and logging in with your credentials. Once logged in, navigate to the top-right corner of the screen and click on the "Settings icon" to access the options.
Within the general settings, locate the option “Countdown Timer for Approaching Orders.”
Enable the checkbox if you want to display a countdown timer for pre-orders that are nearing their preparation time.
Once enabled, the countdown timer will immediately become visible on applicable pre-orders displayed under the pre-orders tab.
Just below this option, you will also find “Elapsed Time for Delayed Orders.”
Enable this checkbox if you want the system to show the elapsed time for ASAP orders that exceed their expected preparation duration.
When activated, the elapsed time will start displaying automatically once an immediate order goes beyond the defined preparation time.
That’s it! You have successfully learned how to manage the countdown timer for approaching orders and elapsed time for delayed orders in the Grafterr Kitchen Display application. If you face any issues along the way, feel free to reach out to our support team.