Login to your Grafterr Admin Panel through the Grafterr website.

Once you are logged into the Admin Panel, scroll down through the modules on left-side until you find the “Help” section. Under the help module, you will see an option called “Raise a Ticket” - click on it.

This page will show you two options:

In the ticket history, you will be able to view details such as the ticket ID, the date the ticket was raised, the current status of the ticket, and an option to view ticket details.

To raise a new ticket, click on the “Open a new ticket” button. A form will appear where you need to enter the required details.

Start with the subject, which acts as the title of your ticket, followed by a detailed description of the issue you are facing.

You will also need to enter your business name, email address, and phone number so that the support team can identify your account and contact you if needed.

Additionally, if you have any supporting screenshots or videos, you can upload them as attachments to give more context to your issue.

Once you have filled out all the necessary information, click on “Save” to submit your ticket. An email will be sent to the registered email address as soon as the ticket has been created.

After submission, the ticket will immediately appear under your list of customer tickets, and it will be sent to the Grafterr support team for resolution.

Once the ticket is raised, the support team will look into the issue and respond to the ticket accordingly. Whenever they give an update, an email will be sent to your registered email address. Alternatively, you can also track the progress and status of your ticket directly from the ticket history section as well.