If you’ve recently purchased our Grafterr Handheld POS, this guide is for you.
This article walks you through everything you need to know, from unboxing your device to completing setup and starting your first transaction.
Getting started with your Grafterr Handheld POS:
Designed for busy hospitality environments, our Grafterr Handheld POS gives you everything you need in one compact device. Take orders, accept payments, print receipts, and manage your menu, all from a single handheld terminal powered by Grafterr POS.
With its built-in printer, touchscreen, and android operating system, this handheld POS is ideal for restaurants, cafes, bars, pubs, food courts, and table-service venues. Staff can move freely, serve faster, and reduce queues, without relying on multiple devices.
What’s inside the box?
When your Handheld POS arrives, you’ll receive a primary package containing:
The Grafterr Handheld POS device
Charging cable and power adapter
Paper roll
Quick user guide
Once you have all items ready, you can begin setting up your device.
To set up the device and start experiencing our powerful POS application, follow the steps below:
Step 1: Insert the paper roll
Hold the device firmly and open the printer lid upwards to open it. You may need to apply slight pressure, this is normal.
Place the paper roll inside the compartment, ensuring the paper feeds from the correct direction (as shown in the image).
Pull a small section of paper out and close the lid securely.
Step 2: Power on the device
Press and hold the power button until the LCD screen lights up.
Release the button and the terminal will start booting up.
Once fully booted, the Android home screen will appear.
Step 3: Open the Grafterr POS application
On the home screen, you’ll find the Grafterr POS application already installed.
Simply tap the app icon to begin setting up your account.
Step 4: Signing up and creating your Grafterr POS account
Signing up with Grafterr POS is quick and takes only a few minutes. Each step includes helpful on-screen tips to guide you through the process.
Open the Grafterr POS application is opened, select the country where your business is registered (for example, United Kingdom, India, or another available region).
This step is important as it connects your account to the correct server for your business operations.
Set up an optional security lock for the application.
Toggle it ON if required.
Choose the lock duration.
Tap "Confirm".
On the welcome screen, choose one of the following:
Sign up as a new business
Log in as an existing business
Tap "Sign up" to create a new account. Enter your details like:
Business name and industry
Your name, email address, and mobile number
Create a password for future logins
Tap "Agree and continue".
You’ll receive a one-time password (OTP) on both your email and mobile number.
Enter the OTP to verify your account.
If needed, tap "Resend code" to receive a new OTP.
Once verified, you’ll be redirected to the onboarding page. That’s it! Your Grafterr POS account has been successfully created. To know more about the sign up process, please refer to our "How to create your Grafterr POS account" guide.
Step 5: How to complete your Grafterr POS onboarding
Before you start transacting, Grafterr POS requires a few essential setup steps which ensure your system is fully configured for daily operations.
After signup, you’ll land on the onboarding page, where:
All required setup steps are listed and a progress tracker shows how much of the onboarding is completed.
Once you finish the first step i.e., creating an admin user to login, you can skip the other steps, but we strongly recommend completing all of them for the best experience.
1. Setting up the admin user
The admin account has full access to:
Staff management and permissions
Reports and refunds
System and application settings
Tap "Set up now" under admin user.
Enter the admin name and create a passcode (2–6 digits).
Tap "Submit". Your admin account is now ready.
You can also:
Add additional employees
Assign roles and permissions
Download the staff list as a PDF
Once done, tap "Finish setup".
2. Configuring tax settings
Tap "Set up now" under tax settings.
Select "Add a new tax setting".
If your business is not VAT registered, you can indicate this.
To create a tax:
Enter the tax name and percentage
Add your registration number (if applicable)
Choose whether tax is included in menu prices or added on top
Decide whether it applies to all items
Finally, tap "Save"
3. Completing payment setup
Tap "Set up now" under payment setup.
Select your business type.
Enter your business details (name, email, address, registered business name).
Enter payout details:
Bank account number
Sort code
Review and accept the direct debit authorisation.
Confirm your details on the review page.
Complete identity verification, this usually takes only a few minutes.
Once approved, Grafterr payments will be ready to use.
4. Setting up services and business profile
Choose your service types (for example: Eat In, Takeaway).
Set a default service if required.
Tap "Submit".
Next, complete your business profile:
Upload your logo
Fill in remaining business details
Tap "Submit".
Once all the steps are complete, the progress tracker will reach 100%. Tap on "Let’s get grafting" to start using your Grafterr Handheld POS.
To know more about the onboarding process, please refer to our "How to complete your Grafterr POS onboarding" guide
That's it! You have learned how to setup Grafterr Handheld POS, sign up and complete onboarding with Grafterr POS. Your system is now fully set up and ready to support your daily operations. If you face any issues along the way, feel free to reach out to our support team.