Grafterr provides multiple ways to quickly raise issues, ask questions, or get support whenever needed. Whether it’s a technical problem, a configuration query, or general assistance, you can reach out to the support team through email, website chat, or directly from the Admin Panel. Choosing the right method ensures faster resolution and better tracking of your requests.
One of the simplest ways to raise an issue is by sending an email from your registered business email ID to [email protected].
Make sure to include a clear description of the issue along with any relevant screenshots or attachments. This helps the support team understand and resolve your query more efficiently.
You can also connect with the support team via chat or raise a ticket through the Grafterr website or Admin Panel, as explained below.
Raising an issue through the Grafterr website:
In order to raise an issue through the Grafterr website, follow the steps below:
Go to the Grafterr website (www.grafterr.com). On the landing page, look at the bottom right corner and click on the message icon.
You will see options to search for help guides or send a message. Click on “Send us a message.” Initially, an automated bot will assist you by suggesting relevant help articles based on your query.
If your issue is complex or requires further assistance, you can type “I want to speak to a human”, and the system will connect you to a support agent.
Please note that since you are not logged in while using the website chat, your conversation may not be saved. This method is best suited for general queries or quick help. For active users, raising issues through the Admin Panel is recommended for better tracking and support.
Raising an issue through the Grafterr Admin Panel:
In order to raise an issue through the Grafterr Admin Panel, follow the steps below:
Log in to your Grafterr Admin Panel through the website using your registered credentials. On the home screen, click on the message icon located at the bottom right corner.
Once opened, you will find multiple options:
Home: Start a conversation with the support team
Search: Find relevant help guides from the knowledge base
Messages: View all your previous and ongoing conversations
Tickets: View all your previous and ongoing support tickets
Help: Access the complete knowledge base
Click on “Send us a message.” As discussed, initially, an automated bot will assist you by suggesting relevant help articles based on your query. If your issue is complex or requires further assistance, you can always type “I want to speak to a human”, and the system will connect you to a support agent.
Raising a customer support ticket through the Grafterr Admin Panel:
In order to raise a customer support ticket directly from the Admin Panel, follow the steps below:
Click on the message icon and stay on the Home section. Scroll down to find the option to “Create a ticket.” Click on it and fill in the required details, including:
Email address for communication
Title of the issue and detailed description
Product(s) you are using and preferred mode of communication
Any relevant attachments such as images or videos
Once all details are filled, click on “Create Ticket.” The support team will receive your request and start working on it.
You can track the status of your request anytime through the Tickets section available in the same panel. You'll also receive email communication to your registered email ID.
That’s it! You have successfully learned how to raise an issue, query, or ticket with the Grafterr Support team. If you face any issues along the way, feel free to reach out to our support team.